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11photos Goodwill Westport Store and Donation Station
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Reviews about Goodwill Westport Store and Donation Station
3.9
/ 70 reviews and110 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Jordyn F.
November 13, 2021, 3:56 pm
The new store manager fired meover the phone onthe day Iwas moving into college and went digging tofind something toget mefired, after 6months ofworking there. Prior tothis, she wouldn’t let mework during school when itstarted, and wasn’t sure ifi was going tobe back after school ended inthe winter. Also, she wouldn’t let metransfer toa different GWstore that was closer tomy school for meto beable towork. Icame towork everyday inhot, sweaty heat for GWand didn’t receiveany respect. The store manager isrude, disrespectful, and doesn’t care about her workers. Not bashing GWof Westport, because the workers are awesome, Iloved myjob and what Iused todo, but not thinking about your employees situations outside ofwork instead ofimmediately firing them for noreason isridiculous. Which iswhy Ido not recommend Westport GWas aplace towork. Definitely don’t want tobe ata place ofwork that doesn’t respect nor appreciate their employees.… – show
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Company's official reply
October 25, 2021, 7:24 pm
Hello Jordyn, weappreciate the time you spent working with our team inWestport and are glad tohear you loved your job and fellow work associates. The circ*mstances you’ve detailed regarding work experiences withus, including your exit ofemployment, are not indicative ofour management style nor the philosophy ofhow our organization conducts business asa whole. Please beassured your feedback isimportant tous and will beaddressed with our leadership team for further review.
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Sanaa M.
October 25, 2021, 7:11 am
Good service and very organised
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Company's official reply
October 25, 2021, 5:46 pm
Fantastic Sanaa! Thanks somuch for the feedback and your support. Weappreciteit!
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Vanessa A.
October 22, 2021, 11:33 pm
Produtos com preços acessíveis, muito bom
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Company's official reply
October 25, 2021, 5:54 pm
Thank you for the 5star rating and support Vanessa!
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Henry B.
August 15, 2021, 3:23 pm
One ofmy favorite good wills
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Company's official reply
August 16, 2021, 9:44 pm
Fantastic Henry, we're happy tohave you atour Westport location and appreciate your support!
We look forward toseeing you back inthe aisles again soon.00
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Wendy
August 13, 2021, 6:39 am
I have shopped here for several years and have found many great things. Mylast two visits Inoticed anincredibly strong, toxic smell when Ishopped. The last time Ithought itwas some new cleaner being used. When Iasked today, Iwas told itwas anew air purifier and she pointed toit. Honestly, itis sobad Iwon't beshopping here again. Ithas tobe its own biohazard. The smell lingers inyour hair and clothing. Ican't bethe only one who things this isthe worst addition tothe store. Ijust hope you are not rolling them out atall the other stores. Iwill continue toshop atthe Fairfield and Norwalk location. Won't beshopping inthe Westport GWanymore. Iwill still drop off donations.… – show
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Company's official reply
August 16, 2021, 10:14 pm
Hi Wendy, thank you for your support and feedback. We're appreciative and grateful that you shop and donate with usand are happy tohear you've found many great things when shopping withus. We’re sorry tohear our air freshening system did not result ina pleasant visit foryou. Weuse air freshening systems ineffort toenhance the customer shopping experience inaddition toneutralizing odors and aromas that may bepresent from any number ofthings including the thousands ofdonations wereceive and put out onour sales floors each month for purchase. These air freshening systems are commonplace being utilized inretail stores, restaurants, hotel chains, and big box retailers around the country.
The scents and system weuse are globally accepted meeting risk management concerns and adhere to
… – show
environmental, social, and economic safety standards incompliance with the International Fragrance Association (IFRA) and regulators. All ingredients inthese scents are rigorously assessed for toxicity and allergens. Scents used inour stores are oil-based, hypo-allergenic, produce nodroplets, and comply with the highest level ofsafety standards. Wehope you will give our Westport location achance for amuch better shopping experience inthe future!00
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linda b.
August 11, 2021, 6:44 pm
The store isvery different from afew months back quality has gone down and sohave quantity
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Company's official reply
August 11, 2021, 11:26 pm
Hi Linda, weappreciate your support and we're sorry tosee your feedback isnot sofavorable. Wewould beinterested inlearning more about your experience withus. Ifyou could reach out tous atGWCares@gwct.org amember ofour team would behappy toget back intouch with you todiscuss. Westrive toprovide excellence incustomer experiences, and never like tofall short ofthat. We're extremely grateful toall ofour shoppers and donors. The amount ofdonations wereceive isdependent onthe generous donations that are donated tous eachday. New merchandise hits our sales floor daily, soyou never know what treasures you may find onany givenday. Wehope you'll give Goodwill Westport achance for amuch better experience the next time you shop with ushere.… – show
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Leroy F.
July 19, 2021, 3:12 pm
First time inone ofthese stores. Iwas very surprised asto what was available and the quality ofsome things was great. Family had agreat time choosing what weliked. Really helpful staff and agood layout Ithink.
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Company's official reply
July 19, 2021, 4:32 pm
Fantastic Leroy, we're happy tohear this! Thank you for bringing your family into shop withus. New merchandise hits our sales floor daily soyou never know what treasures you may find. Wehope tosee you all back inthe aisles again soon!
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John R.
July 4, 2021, 7:31 pm
Great value, even better people
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Company's official reply
July 6, 2021, 8:25 pm
John, welove this! Thank you for the kind words and support. Wehope tosee you back again soon!
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Wieslaw D.
July 4, 2021, 12:29 am
Mila bsluga
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Company's official reply
July 6, 2021, 8:29 pm
Thank you for the 5star rating! Weappreciateit!
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Javier C.
May 29, 2021, 11:07 pm
Good
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Company's official reply
June 1, 2021, 6:55 pm
Thank you Javier! Weappreciate your support!
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DIONE D.
May 1, 2021, 3:37 pm
I've that they have somuch more options indifferent categories.
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Company's official reply
May 3, 2021, 8:58 pm
Dione, thank you for your support and 4star rating!
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John M.
April 19, 2021, 6:59 pm
Wonderful experience
Prior tohaving well todo acquaintances suggest this location,I would never,ever have shopped atGoodwill. This location isfantastic…and it's $$ provides local job training. Best ofluck toall.00
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Company's official reply
April 19, 2021, 7:16 pm
John, thank you for the kinds words and 5star rating! Weappreciate itand hope tosee you back inthe aisles again soon.
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Paula B.
March 4, 2021, 2:28 am
Well set upand clean
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Company's official reply
March 4, 2021, 4:46 pm
Glad tohear this Paula! Thank you for your support and feedback. Weappreciateit!
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Elaine C.
February 25, 2021, 1:36 am
I have shopped atother Connecticut Goodwill with noissue.
This store, Istarted towalk inand anemployee asked ifI had aface covering. Ihad ascarf type covering, which iswhat I've been wearing inALL stores. She pointed toa sign, which stated “face covering required” Ipointed tomy “scarf” and said “that's what this is” and she said “no. You need tohave what's inthe picture”
Rude, obnoxious, and TOTALLY wrong onher part.
Teach your employees what the executive order actually says.Face covering. Mask, scarf, bandanna,etc.
For the record, this was Wednesday, February 24at approximately5:10PM… – show00
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Company's official reply
February 25, 2021, 5:43 pm
Ms. Curran,
Our team isfamiliar with the state mandate and executive order inplace regarding COVID 19and recommended safety measures regarding this pandemic. Inaddition tofollowing state guidelines and recommendations, our organization reserves the right torequest the use offacemasks orface coverings that fall within “our requested guidelines” asoutlined onsignage atthe entrance toall ofour retail stores for individuals choosing toshop within our establishments during this health pandemic. These posted guidelines identify face coverings that are “not permitted” which includes scarves. However, wedo offer shoppers afree face covering towear that falls within our posted guidelines ifan individual arrives toshop with aface covering that’s included onour “not permitted list”.We dothis out ofabundant concern and precautionary safety measures for our customers and staff due tothe pandemic and its serious complications, aswe recognize the significant role weplay ineffort toprotect the health and well-being ofthose inthe communities weserve.
Those with medical restrictions, orthose who are uncomfortable with the safety measures wehave inplace are invited toshop atour retail stores atanother point intime once these precautionary measures are lifted. Until that point intime, wewish all shoppers safe and healthy shopping experiences with Goodwill orwherever they choose toshop.
While safely navigating these unprecedented times together, wewelcome and encourage customers tocontinue utilizing our E-Commerce website athttps://www.shopgoodwill.com/bridgeport where customers can still shop Goodwill treasures daily, from the comfort oftheir home.
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Wilgen P.
February 10, 2021, 11:04 pm
Nice clean store,high prices.
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Company's official reply
February 11, 2021, 4:04 pm
Hi Wilgen, When weprice items, wetry tobest determine afair market value onall items wereceive and sell, while simultaneously pricing items ina way that the market deems accurate. Wetypically have standard pricing ongoods atour stores with some brand name items being more expensive than standard items asto beexpected. It’s tricky, but vitally important that wefind aprice that maximizes the value ofour donations tohelp support, fund and fuel our mission ofassisting CTresidents in finding, and attaining employment sothey can best provide for themselves and their families. However, there isalways achance ofhuman error when anitem ispriced, and ifthat appears tobe the case, please don't hesitate tolet astore associate know. Wewon't beable tore-price the item right away, but insome cases, wewill reprocess the item toidentify amore accurate price and then get itback onthe floor for sale.… – show
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Brenna C.
February 1, 2021, 7:49 pm
On Saturday Jan 30I shopped this store for acouple hours inthe morning. Unfamilliar with the store, Ihad quite afew questions and found the sales staff sopleasant and helpful. The setup, organization and merchandising ofthe store isoutstanding! Marianna, the associate who checked meout, was exceptionally helpful. Her customer service, patience, and work ethic isquite impressive- this woman isa true asset toyour organization.
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Company's official reply
February 1, 2021, 9:56 pm
Brenna, thank you for the kind words and support. Wetruly appreciateit. Wetake pride inour amazing staff and are happy tohear Marianna took great care ofyou. Wehope tosee you back inthe aisles again soon!
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Margaret C.
January 20, 2021, 1:24 am
For being aGoodwill store itis highly over priced.
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Company's official reply
January 20, 2021, 8:14 pm
Hi Margaret, when weprice merchandise, wetry tobest determine afair market value onall items wereceive and sell, tohelp fuel our Mission ofassisting CTresidents infinding and attaining employment sothey can best provide for themselves and their families. Wedo this while simultaneously pricing items ina way that the market deems accurate. Wetypically have standard pricing ongoods atour stores with some brand name items being more expensive than standard items asto beexpected. However, there isalways achance ofhuman error when anitem ispriced, and ifthat appears tobe the case, please don't hesitate tolet astore associate know. Wewon't beable tore-price the item right away, but insome cases, wewill reprocess the item toidentify amore accurate price and then get itback onthe floor for sale.… – show
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Monique A.
December 10, 2020, 9:27 pm
This Goodwill was like visiting aTJ Maxx. Somany new orbarely used items and very clean.
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Company's official reply
December 10, 2020, 11:32 pm
Excellent Monique, thank you for the kind words and support! Wehope tosee you back inthe aisles again soon. You never know what treasures you may find!
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Walter A.
November 28, 2020, 10:45 pm
The plus side isthis isone ofthe most cleanest and organized Goodwill‘s I’ve gone tothe bad side iseverything isso overpriced example inone ofthe glass cases they had aPolaroid 600land camera that when Iwent tothe Goodwill inBoston PostRd., Milford they had one for $5.99and other Goodwill’s have been the same from five to$15here they had itfor $65which iscrazy and outrageous considering the other ones Isaw were the same type of600land camera same color and everything someof them and that abrand new one cost only $35more. But that’s just myexperience somethings are just way too overpriced considering they get them for free.… – show
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Company's official reply
November 30, 2020, 8:51 pm
Walter thank you for your support and feedback! Wevalue both! When weprice merchandise, wetry tobest determine afair market value onall items wereceive and sell, tohelp fuel our Mission ofassisting CTresidents infinding and attaining employment sothey can best provide for themselves and their families. Wedo this while simultaneously pricing items ina way that the market deems accurate. Wetypically have standard pricing ongoods atour stores with some brand name items being more expensive than standard items asto beexpected. However, there isalways achance ofhuman error when anitem ispriced, and ifthat appears tobe the case, please don't hesitate tolet astore associate know. Wewon't beable tore-price the item right away, but insome cases, wewill reprocess the item toidentify amore accurate price and then get itback onthe floor for sale.… – show
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Sarah H.
October 6, 2020, 1:41 am
This store isa disaster. It’s not your typical goodwill. Everything ismarked uplike crazy. Good luck finding ashirt under $15. Jeans gofor around $25and jackets are around $50. The employees claim corporate isforcing them tomark them upbut other locations donot and are accessible tolow income individuals. Management needs totake notice. This isabsolutely insane.
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Average rating- 3.9based on70 reviews and110 ratings
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