Goodwill Westport Store and Donation Station - Furniture Expertise at 1700 Post Rd E, Westport, CT, 06880 (2024)

Services Provided by This Company

Not the stores fault, but I didn't find anything here of value to me because everyone has already combed this place clean. I found resellers looking on their phones for values right in the store. Just because its Westport doesn't mean its good sadly.
The staff were all very nice though and the place was organized.

Response from the owner

Hi A. Pereira, we appreciate your support. New merchandise hits our sales floor daily, so you never know what treasures you may find. We hope the next time you shop with us, you will find some items that really grab your attention!

Been to this Goodwill a few times and had good experiences, except today. Yesterday my mom accidentally donated a jacket that had deep sentimental value to me. Next day, I went to ask if there was any way I could have it back, giving a clear description of the brand, colour, size before I went searching to prove I wasn't stealing or anything. Sure enough, I found it on the racks, and when the clerk rung up the manager, I was met with someone who couldn't care less. The manager took one look at me, flatly told me that Goodwill unfortunately doesn't give back items after processing, and I asked simply, "Aw, really? There's no other way to get this back?" Quote, unquote. I work in the restaurant business where being kind and helpful to customers is a core value, so I was put off when the manager rolled her eyes, said no, and walked away, ending that conversation on a lovely note, leaving me alone at the counter, my jacket in hand. One of the staff members who saw the whole thing consoled me after and he explained everything kindly and clearly, something the manager should have done. I felt a bit better about leaving the jacket after the staff member spoke to me, but that manager... If anything, the clerk and the staff member were more helpful and sympathetic than the manager. I really hope she isn't like this with everyone that needs help. I didn't go to Goodwill to fight for my jacket, I knew it was a longshot (I had to go there and at least ask) but I didn't expect to go there and feel like my problems were dumb and insignificant.

What an amazing store! Well stocked with a broad assortment of clothing, housewares, electronics and books. Prices are very fair considering the quality of the goods.
Great mask compliance and safety. Helpful staff and a clean, attractive layout.
Finally... kudos to whoever does social media for this store. I was very impressed by the thoughtful, specifics replies to others' comments, pro and con. Commercial retailers could take a lesson from Goodwill!

Response from the owner

Hi Jim, thank you for the kind words and your support! We truly appreciate it. It's always a real pleasure to receive feedback such as yours. As an organization, we try hard and are grateful for all the wonderful donations we receive, and the amazing customers who come through our doors daily to shop with us. While navigating these unprecedented times together, we recognize the significant role we play in the effort to protect the health and well-being of those in our local communities including our staff, shoppers and donors. That being said, we're happy to hear you witnessed great mask and safety compliance when shopping with us. We take safety seriously, and providing a safe, enjoyable shopping environment is of utmost importance to us. Thanks again for your feedback. Have a great week and we look forward to seeing you back in the aisles again soon!

This store is a disaster. It's not your typical goodwill. Everything is marked up like crazy. Good luck finding a shirt under $15. Jeans go for around $25 and jackets are around $50. The employees claim corporate is forcing them to mark …